Privacy Policy

Introduction

Suisun City Heavy Duty Towing ("we," "us," or "our") operates the website at suisuncityheavydutytowing.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our website or contacting us, you agree to the practices described in this policy.

If you have questions, please contact us at hi@suisuncityheavydutytowing.com or by calling (707) 210-9220.

Information We Collect

Information you provide directly

When you fill out a contact form, send us an email, or call us, you may provide personal information including your name, phone number, email address, service address, and details about your vehicle or service request. We only collect what you choose to share.

Information collected automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information, including your IP address, browser type, device type, operating system, pages visited, referring URLs, and general geographic location. This information helps us understand how visitors use our site so we can improve it.

Cookies and similar technologies

Our website may use cookies, web beacons, and similar tracking technologies. Cookies are small text files stored on your device. We use them to support website functionality and to gather analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of the site.

Third-party analytics

We may use analytics services such as Google Analytics to collect and analyze usage data. These services may use their own cookies and may transfer data to servers located outside your country. Their data practices are governed by their respective privacy policies.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiries and requests
• To schedule towing or recovery services
• To communicate with you about your service, including follow-up and confirmation
• To improve our website and understand how visitors use it
• To comply with applicable laws and legal obligations
• To protect the security and integrity of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers: We may share information with vendors and service providers who help us operate our website or deliver services (for example, form providers, email services, or analytics tools). These parties are only permitted to use your data to perform services on our behalf.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order, subpoena, or government request.
• Protection of rights: We may disclose information when we believe it is necessary to prevent fraud, protect our rights or property, or protect the safety of our customers or others.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact and service request information is typically retained for as long as reasonably needed to support the service and for follow-up, after which it is deleted or anonymized. Analytics data is retained according to the policies of the third-party analytics provider.

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information, subject to legal limitations
• The right to opt out of certain uses of your information
• The right to data portability where applicable

To exercise any of these rights, please contact us by email at hi@suisuncityheavydutytowing.com. We will respond to your request within a reasonable time, consistent with applicable law.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident and have questions about your rights, please contact us directly.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: